Description
Join Our Team! Career Opportunity
The Community Partnership Liaison is a senior managerlevel position designed to strengthen coordination, trust, and shared learning among a cohort of communitybased organizations addressing different social drivers of health and operating with an existing caseworker or referral infrastructure.
In this role, the Liaison will launch and help shape a Hartfordbased pilot, with the expectation that insights gained during this phase will inform sustainability and potential expansion across the central and northeastern region.
The Liaison builds capacity across the cohort by improving shared resource knowledge, documenting best practices and barriers, and strengthening crossagency collaboration. Through an emphasis on quality improvement and continuous learning, the role strengthens both individual organizational practice and how the network functions, making it easier for people to get the right help at the right time, across the social drivers of health.
Core Responsibilities:
Partner Connection & Collaboration
Build strong relationships with each cohort organization through onboarding, site visits, and regular checkins.
Develop a deep understanding of partner services, eligibility criteria, intake processes, and referral/casework infrastructure.
Serve as an organizationallevel liaison, strengthening collaboration among partners, 211, and other community initiatives, collaboratives, and hubs.
Support partners in identifying shared barriers, gaps, and opportunities for improved coordination.
Convening & Facilitation
Convene monthly, inperson cohort meetings focused on resource sharing and cultivating transparency that promotes shared learnings and collective problemsolving.
Facilitate conversations centered on system patterns and trends.
Support trustbuilding, shared agreements, and mutual accountability across partners.
Documentation, Measurement & Learning
Document process strengths, gaps, unmet needs, and barriers surfaced through partner input and frontline feedback (primary sources: monthly convenings and monthly partner reports)
Compile monthly summaries highlighting resources, themes, quality improvement opportunities, and learnings.
Track progress over time on previously identified challenges and systemlevel adjustments (e.g., intake and/or referral processes and successes)
Use qualitative and descriptive data to support evaluation and learning that may make the case for future data needs.
Capacity Building & Continuous Improvement
Develop and maintain strong working knowledge of local resources, 211 services and functionality.
Support partners to grow resource knowledge that strengthens their intake and referral practices across the social drivers of health.
Identify and develop partners’ understanding of emerging, nontraditional, crosssector resources that improve connectivity and collaboration (e.g., community hubs, initiatives, collaboratives)
Coordinate and support education and trainings (e.g., 211 or partneridentified needs) as capacity and resource gaps emerge.
What This Role Is Not
Not an individuallevel navigator or case manager
Not responsible for receiving, managing, or tracking individual referrals.
Not responsible for supervising or monitoring individual staff performance or outcomes.
Not a compliance or enforcement role
Requirements
Required Skills & Experience
Bachelor’s degree in business, communications, social work, public policy, or related field and/or equivalent experience preferred.
Minimum of five years’ experience in project management, collective impact, or crosssector collaboration.
Demonstrated ability to work independently and exercise sound judgment.
Strong understanding of social service systems and social drivers of health
Ability to synthesize qualitative feedback, identify patterns, and translate learning into action.
Experience facilitating groups in ways that support and inspire trust, equity, and shared accountability.
Strong written and verbal communication skills; comfort producing summaries and reports.
Comfort navigating ambiguity and complex systems while building something new with limited structure.
Ability to approach innovation with humility, grounding decisions in partner and community input, lived experience, and shared learning.
Preferred Qualifications
Familiarity with Hartford and its neighborhoods
Experience with grant writing, advocacy, or systemslevel change efforts
Familiarity with 211 or similar resource platforms
Additional Requirements
Access to reliable and flexible transportation to support site visits and interpersonal convenings (car ownership not required)
